Exchanges & Returns

Onward Protection + 7.5% Store Credit

We’ve partnered with Onward to give you added confidence every time you order. When you protect your order at checkout, you get:

7.5% back in store credit (issued 30 days after purchase)
Coverage for lost, stolen, or damaged shipments
Satisfaction guarantee on product quality (up to 90 days)
Carbon-neutral shipping
Priority customer support

To file a claim or access your benefits, go to:
https://app.useonward.com/inquiries/hello?s=habrokathletics.com

Exchanges

If you purchased an item from habrokathletics.com and need a different size, color, or style, email us at support@habrokathletics.com with your order number and exchange request.

Once we confirm the availability of the item you want, we’ll email you a return shipping label. After we receive and process your return, we’ll ship the replacement.

To be eligible for an exchange, the item must:

Be in original condition — unworn, unwashed, unused
Include all original tags, labels, and packaging
Be free of animal hair, dander, stains, or odors

Returns

If your item meets the same condition requirements listed above, you may return it.
To begin, email support@habrokathletics.com with your order number and the item(s) you wish to return. We’ll send you a return shipping label.

You can choose one of the following refund options:

Store credit or gift card for the full item value
Refund to your original payment method

Final Sale Items and Exceptions

BOGO deals, clearance items, and final sale products – All sales are final
International orders – Final sale only
Orders placed via Facebook or Instagram – Eligible for exchange only
Shipping charges are non-refundable

Eligibility

Returns and exchanges only apply to purchases made directly from habrokathletics.com
This policy applies only to orders shipped within the United States

U.S. Shipping Policy

Orders are processed Monday through Friday, 9 AM to 5 PM CST (excluding weekends and major holidays).
Orders ship within 24 to 48 hours after being placed, pending payment verification.

We ship to all 50 states via UPS and USPS. Delivery dates provided by carriers are estimates.
We are not responsible for delays once the order leaves our facility.

International Shipping Policy

Orders are processed Monday through Friday and ship within 1 to 2 business days, pending payment authorization.
We ship internationally via UPS and DHL, and recommend using these services for international orders.

Duties and taxes are usually collected at checkout via our Shopify Markets integration
If not collected, the customer is responsible for payment upon delivery
We are not responsible for the loss of international shipments that are not shipped via UPS or DHL

Responsibility for Delivery Issues

We are not responsible for:

Lost or stolen packages
Packages sent to incorrect addresses
Refunds or replacements for shipments with delivery issues outside our control

If a package is returned due to an incomplete or incorrect address, the customer will be responsible for reshipment costs.